General troubleshooting for the OverDrive app

If the OverDrive app isn't working properly (titles aren't loading properly, the app crashes, etc.), here are some troubleshooting steps that may help.

Delight attempt these steps in social club. Once your event is resolved, there's no demand to continue to the next stride.

Closed Troubleshooting OverDrive for Fire tablets

  1. Make certain you're using the latest version of the OverDrive app by going to your device's app store and checking for updates. After updating, bank check to see if your outcome is resolved. If it isn't, or if yous were already using the latest version of the app, proceed to step 2.
  2. Shut the OverDrive app completely by swiping it from your recently used apps list. And then, open the OverDrive app and run across if your issue is resolved. If it isn't, continue to footstep 3.
  3. Restart your device.
    • Hold down the Power button until options appear.
    • Tap Power Off, then OK (if prompted) to turn off your device.
    • Open the OverDrive app and run into if your effect is resolved. If it isn't, proceed to footstep 4.
  4. Contact support for more help, and let them know you tried all the steps in this article.

Closed Troubleshooting OverDrive for iOS (iPhone/iPad/iPod touch)

  1. Make sure you're using the latest version of the OverDrive app by going to the App Store and checking for updates. (If the OverDrive app is no longer available to install in your region, you can however check whether an update is available in the Purchased section of the App Store.) After updating, check to see if your issue is resolved. If information technology isn't, or if you were already using the latest version of the app, continue to footstep ii.
  2. Close the OverDrive app completely by swiping it upward from your app switcher. Then, open the OverDrive app and see if your issue is resolved. If it isn't, proceed to footstep three.
  3. Restart your device. Then, open the OverDrive app and see if your issue is resolved. If it isn't, continue to stride four.
  4. Contact support for more help, and allow them know yous tried all the steps in this commodity.

Closed Troubleshooting OverDrive for Android and Chromebook

  1. Make sure you lot're using the latest version of the OverDrive app by going to your device's app store and checking for updates. (If the OverDrive app is no longer available to install in your region, you can still check whether an update is bachelor in the Manage apps & device section of your profile in Google Play.) Subsequently updating, check to see if your event is resolved. If it isn't, or if you were already using the latest version of the app, go along to step 2.
  2. Close the OverDrive app completely past swiping it from your recently used apps list. Then, open the OverDrive app and see if your consequence is resolved. If it isn't, go on to pace three.
  3. Restart your device.
    • Hold downward the Power push button until options appear.
    • Tap Ability Off, then OK (if prompted) to turn off your device.
    • Open the OverDrive app and see if your result is resolved. If it isn't, continue to step 4.
  4. Contact support for more help, and let them know y'all tried all the steps in this article.

Closed Troubleshooting OverDrive for Windows eight/ten

  1. Make sure you're using the latest version of the OverDrive app by going to the Windows Store and checking for updates. (If the OverDrive app is no longer available to install in your region, y'all can still cheque whether an update is available in the Library section of the Microsoft Store.) After installing updates, check to meet if your consequence is resolved. If it isn't, or if yous were already using the latest version of the app, proceed to step 2.
  2. Close the OverDrive app completely.
    • On a desktop: Click the Ten icon in the summit-right corner of the app window.
    • On a touchscreen: Press the back button, then swipe down from the superlative of the screen and drag the app to the bottom of the screen.
    • Open the OverDrive app and meet if your issue is resolved. If information technology isn't, go along to step 3.
  3. Restart your device.
    • On a desktop: Right-click on the Start carte and select Shut downwardly or sign out, then Restart.
    • On a touchscreen device: Press and hold the Power button and swipe down on the screen.
    • Open the OverDrive app and see if your issue is resolved. If it isn't, keep to stride iv.
  4. Contact support for more assist, and permit them know you tried all the steps in this commodity.

Note: If you go on to take trouble with the OverDrive app, you may desire to consider trying our newest app, Libby, to enjoy digital titles from your library. Your current OverDrive loans volition exist waiting for you in Libby when you sign in with your library card.